Where is my order?
If your order has not arrived when you were expecting it then please check the following:
● Check you have received a dispatch confirmation email from us.
● Check the tracking link via your dispatch confirmation email to view the most up to date information on the whereabouts of your parcel.
● Sign in and check your account on the our website. Is your delivery address correct? Are your contact details up to date?
● Check for text messages, emails and attempted delivery cards from one of our couriers. Your parcel may be awaiting collection at a local delivery depot or you may need to re-arrange delivery.
● Check no one else residing at your address has taken receipt of your parcel.
● If you still can’t locate your parcel then please contact our Customer Services team with your order number to hand. We will endeavour to find your parcel straight away.
● All of our shipments are insured to the necessary value, so should it not be found we will arrange a replacement or refund for you.
There is a problem with the order I received.
● If there is an issue with your order when you receive it please contact out Customer Service Team who as soon as possible. We will do our best to resolve this issue as quickly as we can.
How do I know if my order was successful
● We will email to confirm your order has been received, and is being processed. You will receive a further dispatch confirmation email once your order has been packed and is ready to leave our warehouse.
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